1 – SECTION – SHIPPING INFORMATION

At Minhas Collections, we strive to ship your orders quickly and safely.

Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Methods:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Tracking:
Once shipped, a tracking number will be sent to your email.

Shipping Charges:
Calculated at checkout based on location and method.

Delays:
Unforeseen events like weather or customs may cause delays.

2 – SECTION – REFUNDS

We want you to love your purchase. If not, we offer easy refunds.

Eligibility:

Item must be unused and in original condition
Refund request within 7 days of delivery

Process:

Email us at support@minhascollections.com
Send back the item after confirmation
Refund will be processed within 5–7 business days

Shipping costs are non-refundable.

3 – SECTION – SALE ITEMS

Please note that sale items are final and cannot be refunded or exchanged unless defective.

Exceptions:
Only defective or damaged sale items are eligible for exchange or store credit.

4 – SECTION – EXCHANGES

Need to swap a size or color? We’ve got you!

Exchange Conditions:

Initiate within 7 days of receiving your item
Item must be unused and in original packaging
Subject to availability

5 – SECTION – GIFTS

Buying for someone else? We make gifting easy!

Gift Options:

Gift packaging available at checkout
Include a custom message
Gift receipts can be provided on request

Items received as a gift can be exchanged for store credit only.

6 – SECTION – SHIPPING RETURNS

To return your product, mail it to the address provided in your return approval email.

Return Shipping:
You will be responsible for paying your own return shipping costs unless the item is defective or incorrect.

Tracking:
Consider using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of your return.

7 – SECTION – NEED HELP?

We’re here for you!

For any assistance regarding your order, returns, refunds, or general queries, contact us:

📧 Email: support@minhascollections.com
📞 Phone: [Insert your phone number here]
🌐 Contact Form: Available on our Contact Us page

We typically respond within 24 hours (Monday–Saturday).

Shipping FAQs

How long does delivery usually take within Pakistan?

Delivery within Pakistan typically takes 3–7 business days, depending on your city or region. Major cities may see faster delivery, while remote areas may take a little longer. We always strive to ship as quickly as possible and keep you informed of your order status.

Can I get free shipping on my order?

Yes! If your order total is PKR 5000 or more, you qualify for free standard shipping within Pakistan. For orders below this amount, a small shipping fee is applied, which you’ll see at checkout. International shipping charges are always calculated based on destination & weight.

Do you ship internationally?

We proudly ship to selected international destinations so customers worldwide can enjoy our products. Delivery times for international orders usually range between 7–21 business days, but this depends on customs and local courier services in your country. Please note: Customs fees & taxes (if applicable) are your responsibility.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email or SMS. You can use this tracking number on our courier’s website to follow your shipment in real-time. If you don’t receive a tracking number within 3 business days of placing your order, please contact us immediately so we can assist you.

What if my order is late, lost, or arrives damaged?

If your order hasn’t arrived within the estimated delivery time, appears to be lost, or arrives damaged, don’t worry — we’re here to help. Please contact us at support@minhascollections.com or [your phone number] within 48 hours of delivery (or expected delivery). Provide your order ID and any relevant details or photos (in case of damage), and we’ll investigate the issue and resolve it as soon as possible.