Shipping Policy
At MinhasCollections, we value your trust and strive to deliver your favorite products as quickly and safely as possible. Below is our streamlined Shipping Policy, designed to give you clarity and confidence while shopping with us.
Order Processing
We process all confirmed orders within 1–3 business days (excluding weekends and public holidays). Once processed, you’ll receive an order confirmation email with a unique order ID. In busy periods, slight delays may happen — but we’ll always notify you if your order takes longer to process.
Delivery & Shipping Fees
We offer shipping within Pakistan and to selected international destinations:
Within Pakistan: 3–7 business days. Free shipping on orders above PKR 5000, otherwise standard charges apply.
International: Delivery times vary (usually 7–21 business days) and shipping rates are calculated at checkout based on destination and weight.
International buyers are responsible for customs duties or import taxes charged in their country.
Tracking & Delivery
You’ll get an email or SMS with a tracking number once your order ships. You can use it to check your parcel’s status online anytime. Please ensure your shipping address is correct — we’re not responsible for delays due to incorrect details.
Lost, Damaged, or Delayed Packages
If your package is delayed, lost in transit, or arrives damaged, please contact us within 48 hours of delivery at support@minhascollections.com or call us at [your phone number].
We’ll work with our delivery partners to resolve the issue as quickly as possible.
Shipping FAQs
How long does delivery usually take within Pakistan?
Delivery within Pakistan typically takes 3–7 business days, depending on your city or region. Major cities may see faster delivery, while remote areas may take a little longer. We always strive to ship as quickly as possible and keep you informed of your order status.
Can I get free shipping on my order?
Yes! If your order total is PKR 5000 or more, you qualify for free standard shipping within Pakistan. For orders below this amount, a small shipping fee is applied, which you’ll see at checkout. International shipping charges are always calculated based on destination & weight.
Do you ship internationally?
We proudly ship to selected international destinations so customers worldwide can enjoy our products. Delivery times for international orders usually range between 7–21 business days, but this depends on customs and local courier services in your country. Please note: Customs fees & taxes (if applicable) are your responsibility.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS. You can use this tracking number on our courier’s website to follow your shipment in real-time. If you don’t receive a tracking number within 3 business days of placing your order, please contact us immediately so we can assist you.
What if my order is late, lost, or arrives damaged?
If your order hasn’t arrived within the estimated delivery time, appears to be lost, or arrives damaged, don’t worry — we’re here to help. Please contact us at support@minhascollections.com or [your phone number] within 48 hours of delivery (or expected delivery). Provide your order ID and any relevant details or photos (in case of damage), and we’ll investigate the issue and resolve it as soon as possible.